If you suspect Internet or online fraud:
Castle Rock Bank does not ask for your banking information via email and you should never send us any of your personal or account information via email. You will occasionally receive account balance alerts or Bill Payment alerts via email. Treat all other emails regarding your account with extreme caution and do not open them or reply to them if you have any questions as to their authenticity.
If you suspect fraud, please call us immediately at 303-688-5191 and talk to a customer service representative. You can also send an email to "email@example.com
," or "firstname.lastname@example.org
." Again, be sure you do not include any account or personal information in this email. A bank representative will contact you as soon as possible.