Customer Service
At Castle Rock Bank, we are proud to offer a full range of diverse banking services and we enjoy the satisfaction of fulfilling your banking needs.  For further information on any of our products or services, we invite you to call and speak with one of our knowledgeable customer service representatives or visit one of our convenient locations.
Lost Cards


If you lose your card or have it stolen, you should call Passport Services immediately.

Consumer Credit Cards call 1-800-417-4592
Business Credit Cards call 1-800-417-4592
MasterCard Debit Card call 1-800-417-4592

Order Checks

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Links to websites outside of Castle Rock Bank's web site are offered for your convenience in accessing useful information. Please be advised that Castle Rock Bank's privacy policy is NOT the same as those of linked or other web sites. Castle Rock Bank assumes no responsibility for and exercises no control over views, accuracy, copyright or trademark compliance or legality of the material contained on linked web sites. As such and in an effort to protect your confidential information, please read stated privacy policies contained on linked and, for that matter, all web sites.

If you have any questions, please don't hesitate to contact a Castle Rock Bank representative at 303-688-5191.

Alerts

Currently, multiple national companies are investigating potential credit and debit card breaches. Please monitor your accounts closely. Should you identify any unusual transactions, or if your debit card is not working properly, please notify a customer service representative immediately at 303-688-5191 or 1-800-417-4592 during non-business hours.

The following are helpful tips regarding ATM and debit card usage.

• Check your account often.
• Report problems immediately.
• Never give your payment card number in response to unsolicited communication.
• When possible, avoid debit card use online.
• Use ATMs at bank locations.
• Watch for skimming devices.
• Your PIN is confidential, never disclose this number to anyone.

Contact Us

 

At Castle Rock Bank, we enjoy the satisfaction that comes with fulfilling your banking needs and we are dedicated to finding the right solutions to make your banking experience pleasant and rewarding. For a higher standard of customer service, call and speak to one of our knowledgeable customer service representatives or visit one of our convenient locations.

Location   Lobby Hours   Drive-up Hours
Castle Rock Bank   M-F 8:30 a.m. - 5:00 p.m.   M-F 8:00 a.m. - 6:00 p.m.
501 Wilcox Street   Sat 9:00 a.m. - 12 Noon   Sat 8:00 a.m. - 12 Noon
Castle Rock, CO 80104    
 
Castle Rock Bank   M-F 8:30 a.m. - 5:00 p.m.   M-F 8:00 a.m. - 6:00 p.m.
506 Castle Pines Parkway   Sat 9:00 a.m. - 12 Noon   Sat 8:00 a.m. - 12 Noon
Castle Pines North, CO 80108
 
Tel: 303-688-5191
Fax: 303-688-9882

 

Email us at:
info@castlerockbank.com

Because of security concerns, do not send non public information via email.